Overview
Customer Service Manager – Middle East Jobs in Abu Dhabi, UAE/Dubai at Frequentis AG
Position: Customer Service Manager – Middle East (all genders)
Frequentis Middle East Ltd. (Abu Dhabi)
Job Introduction
Frequentis Group is an international supplier of communication and information systems for control centres with safety‑critical tasks. With more than 500 customers in approximately 150 countries and 45,000 workstations worldwide, we provide proven experience and expertise.
As Customer Service Manager for the Middle East market you will be the contact for all customers across Frequentis business areas for the installed base business. You will act as the negotiator for our professional services and maintenance contracts and help customers develop their systems with change requests, building and maintaining a long‑term business relationship.
Key Tasks
- Managing service contracts and change request projects with customers in Air Traffic Management – Civil Aviation in the Middle East region.
- Ensuring rapid incident and problem handling in a safety‑critical customer‑based IT/telecom infrastructure in cooperation with our system engineers and other stakeholders.
- Identifying optimisation potential and new business opportunities in terms of life‑cycle management with existing customers (change requests) in close cooperation with the local sales team.
- Proactive relationship management with customers, partners, and subcontractors.
- Supervising necessary resources, budgets and profitability as well as reporting internally and externally.
- Supporting presales and sales by elaborating the technical solution, documentation and preparation of new services offers.
- Calculating, estimating and negotiating variation and change orders related to ongoing services contract.
Key Qualifications
- Experience as Service Delivery Manager or Project Manager of international service/IT/telecom projects.
- Strong commercial and technical know‑how in the service sector, combined with solid IT knowledge and experience with service management processes (ideally ITIL).
- Completed technical education in computer engineering, telecommunications, IT or equivalent.
- Working experience with safety‑critical IT infrastructure is highly valued.
- Entrepreneurial mindset and proven customer‑experience focus.
- Excellent English language skills (written and spoken);
Arabic an advantage. - Willingness to travel in the UAE region and worldwide (10‑30%).
Our Values
We are committed to creating a safer world through innovative technology and a culture of fairness, trust, and mutual respect. As an international company, we value diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We offer fair working conditions, a healthy work‑life balance, and equal development opportunities, fostering long‑term relationships with our employees.
Benefits
- A high degree of responsibility and the opportunity to shape the company’s success.
- A team‑oriented and respectful corporate culture that enables you to maximise your skills and develop personally.
- Collaboration in international projects and multicultural teams.
- Career opportunities with an innovative market leader.
- Attractive benefits and a market‑oriented remuneration package.
Contact
Barbara Polly – Human Resources
+43 1 811 50 – 3663
#J-18808-Ljbffr
Title: Customer Service Manager – Middle East
Company: Frequentis AG
Location: Abu Dhabi, UAE/Dubai
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