Overview
Customer Service & Logistics Executive Jobs in Dubai, Dubai, United Arab Emirates at Getinge
Title: Customer Service & Logistics Executive
Company: Getinge
Location: Dubai, Dubai, United Arab Emirates
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Position Title: Customer Service & Logistics Executive
Roles & Responsibilities
Customer PO order Entry via SAP
Factory PO creation
Margin Calculation and Margin approval
To check every PO if in compliance with Getinge standards
Sending order confirmation to customers
Shipping documents preparation and submission to customer. If required, shipping of original documents via DHL.
LC documents preparation
Orders Invoicing
Coordination with forwarder for shipment
Accurate backlog update
Backlog/Invoicing performance regular update
Monthly reporting and presentation of Individual KPI
Answering request of customers (Price or HS Codes)
Arrangment of Local Shipment
Receving Local Shipment to storage area
PO to facotry as per configuration
Regular update of Export declarations for UAE shipments
Regular factory calls for planning of orders
Regular customer calls for open issues
Support Sales team
Support Service team
RMA / Returens
FSCA /Returns/credit notes
Follow up for the Bill & Hold
Resolving IDOC issues in SAP
Preparation of Proforma invoices/ Quotations
Follow up with factories for credit notes of return shipments
Compute prices, discounts, fee for service and shipping charges
Handle and resolve queries raised by customers, sales team or finance team
Sending monthly Open Orders report to customers
Perform Regular Update Of Below Files
WIP File
Escalation file
TO DO List
Customer complaints tracker
Factory complaints tracker
Tracking sheet/ order log
LC tracker
Regulatory issues
Escalation File
Orders Not in SAP
Orders Awaiting Pickup
FSCA File
About Us 
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
