Overview
Customer Service Home Appliances Jobs in Dubai at Al Tara Trading co
We are seeking a friendly and detail-oriented Customer Representative to join our Home Appliances Repair Center. The ideal candidate will be responsible for assisting customers with service inquiries, scheduling repair appointments, handling complaints, and ensuring a smooth customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude.
Key Responsibilities
Customer Interaction: Answer inbound calls, emails, and messages from customers regarding appliance repair services.
Appointment Scheduling: Schedule and coordinate service appointments for technicians based on customer requests and availability.
Service Inquiries: Provide information on repair services, pricing, warranties, and estimated completion times.
Issue Resolution: Address customer complaints and escalate issues to the appropriate department when necessary.
Follow-Ups: Conduct follow-up calls to ensure customer satisfaction and gather feedback on service quality.
Billing & Payments: Process payments, generate invoices, and explain charges to customers when required.
Record Keeping: Maintain accurate records of customer interactions, service requests, and completed repairs.
Coordination with Technicians: Communicate with technicians to ensure smooth service execution and timely updates for customers.
Product Knowledge: Stay informed about common appliance issues, troubleshooting steps, and company policies to assist customers effectively.
Requirements
High school diploma or equivalent (Bachelor’s degree preferred).
Previous experience in customer service, call center, or a related field.
Strong verbal and written communication skills.
Proficiency in using computer systems, CRM software, and MS Office.
Flexibility in answering client calls during holidays/weekends
Ability to handle difficult customers and resolve conflicts professionally.
Excellent organizational and multitasking skills.
Knowledge of home appliances and basic troubleshooting is a plus.
Ability to work flexible hours, including weekends if required.
Benefits
Competitive salary with performance-based incentives.
Opportunities for career growth and training.
Employee discounts on repair services and home appliances.
Join our team and help customers get their appliances back in working order with excellent service and support!
Job Type: Full-time
Pay: From AED3,000.00 per month
Ability to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Home appliances background?
Title: Customer Service Home Appliances
Company: Al Tara Trading co
Location: Dubai
