Overview
Customer Service Executive (Freight & Logistics) Jobs in Dubai at AVANT GARDE LOGISTICS
Job description:
- Manage and maintain existing customer accounts, ensuring high levels of customer satisfaction.
- Provide consistent and exceptional customer service by responding promptly and professionally to customer inquiries.
- Responsible for liaising with incoming calls from both internal & external customers, suppliers and agents regarding freight shipments and bookings.
- Be the first point of contact for all queries and will be responsible for booking, planning of Shipments as well as following up on outstanding matters to ensure timely resolution.
- Handle key customer accounts by responding to inquiries, tracking and tracing shipments, providing shipment updates, confirming deliveries and collections, and managing bookings.
- Perform accurate data entry and freight administration tasks, ensuring that all shipments are processed correctly and that applicable costs and revenues are accurately recorded.
- Develop and maintain strong business relationships with carriers, customers, suppliers, and agents.
- Resolve customer and carrier issues efficiently and professionally, ensuring minimal disruption to operations.
- Represent the company in a professional manner and uphold the organization’s values and service standards.
- Support customer retention initiatives and identify opportunities to develop new business and expand existing customer relationships.
Skills required:
- Experience of working in a Customer Service environment in the Freight & Logistics industry.
- Effective communication and organizational skills and a professional approach to work.
- Ability to handle multiple tasks with attention to details.
- Strong negotiation skills.
- Analytical thinking and senses of urgency.
- Reliable and problem solver.
Interested Candidates please share resume to [email protected]
Pay: AED4,000.00 – AED5,000.00 per month
Work Location: In person
Title: Customer Service Executive (Freight & Logistics)
Company: AVANT GARDE LOGISTICS
Location: Dubai
