Overview
Customer Service Executive Jobs in Dubai, UAE at Tool Time
• Handle inbound calls, emails, and service requests from clients regarding maintenance issues (e.g., plumbing, electrical, HVAC, general repairs).
• Log and manage service jobs through the company’s job management system.
• Schedule and coordinate service appointments with clients
• Follow up with customers post-service to ensure satisfaction and resolve any further concerns.
• Track open jobs and ensure timely updates and closures.
• Liaise with internal departments and contractors to ensure timely and quality service delivery.
• Maintain accurate customer records and documentation.
• Provide quotations or estimates when required, in coordination with the operations team.
• Assist in handling customer complaints and escalate issues when necessary
• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in a customer service role, ideally within a maintenance, facilities, or property services environment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office and job management
• Ability to remain calm and professional under pressure.
• Knowledge of maintenance terminology and basic understanding of trade services.
• Experience working in a fast-paced, service-oriented industry
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Title: Customer Service Executive
Company: Tool Time
Location: Dubai, UAE
Category: Customer Service/HelpDesk (Customer Service Rep, Client Relationship Manager)
