Overview
Customer Service Executive Jobs in Dubai, Dubai, United Arab Emirates at Huda Beauty
Title: Customer Service Executive
Company: Huda Beauty
Location: Dubai, Dubai, United Arab Emirates
Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest-growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!
Summary: Huda Beauty is looking for a highly motivated Customer Service Executive to be responsible for overseeing the life-cycle of customer orders, from their receipt all the way through to delivery, providing world-class customer service to both our internal and external partners. Huda Beauty customers are expected to receive a seamless service that fosters long-term relationships and ultimately brand growth and expansion. This role ensures a seamless flow of order information between customers and Huda Beauty and vice-versa.
Requirements
Essential Duties and Responsibilities:
Full management of the Influencer & PR order processing and dispatch according to launch date requirements
Ensuring a smooth flow of order information into ERP Microsoft Dynamics system when orders are received, either manually, through the upload function or EDI
Be the main point of contact between customers and HB for any queries regarding orders and order amendments
Manage orders with the warehouse making sure orders are shipped in a timely manner
Creating and coordinating return orders for agreed RTV’s from commercial, ensuring returns are reconciled based on quantities received by the DCs
Raise investigations on order shortages with our warehouses and provide solutions
Prepare and Provide all documentation required for orders dispatch
Communicate month-end order status and phasing updates to the Customer Service Manager
Oversee the COA (Certificate of Analysis) Process Management
Requirements:
Strong knowledge of Shipping & Customs Documentation from Dubai
Excellent and timely communication skills to effectively liaise with internal and external stakeholders
Strong organizational and time management skills; able to handle multiple priorities
Enjoy working in a fast-paced working environment
Great attention to detail and ability to work under pressure
Benefits
Our Benefits & Perks:
Monthly “Self Love Days” – at company discretion
Premium Medical/Dental/Vision coverage for employee plus dependents
Monthly coaching sessions with our in-house Success Coach
Employee discounts on all Huda Beauty & Wishful products
Quarterly product gifting
Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
