Overview
Customer Service Executive Jobs in Dubai at Asghar Furniture LLC
About the Role
We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, coordinating with internal departments, and ensuring an exceptional customer experience across all communication channels.
Key Responsibilities
- Respond to customer inquiries via phone, WhatsApp, email, and other communication channels in a professional and timely manner.
- Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
- Coordinate with the sales, production, logistics, and after-sales teams to ensure smooth order processing and issue resolution.
- Provide accurate information regarding products, order status, deliveries, warranties, and company policies.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
- Maintain accurate customer records and update CRM systems.
- Escalate complex issues to the relevant departments when necessary.
- Meet customer service KPIs, including response time, resolution time, and customer satisfaction.
- Maintain professionalism and a positive attitude in all customer interactions.
Requirements
- Previous experience in customer service, call center, or customer support is preferred.
- Excellent English communication skills (spoken and written) are mandatory.
- Arabic-speaking candidates will have a distinct advantage.
- Strong interpersonal, problem-solving, and conflict-resolution skills.
- Customer-focused with the ability to handle difficult situations professionally.
- Proficient in Microsoft Office and CRM systems.
- Ability to multitask and work effectively in a fast-paced environment.
- Comfortable working in rotational shifts, including weekends and public holidays, as required.
Education
- Bachelor’s degree or Diploma in Business Administration, Customer Service, or a related field.
What We Offer
- Competitive salary.
- Performance-based incentives.
- Health insurance as per UAE Labour Law.
- Career growth and professional development opportunities.
- A supportive and collaborative work environment.
Pay: AED2,500.00 – AED3,500.00 per month
Application Question(s):
- Are you an Immediate joiner?
Experience:
- Customer service: 2 years (Preferred)
Language:
- English (Preferred)
- Arabic (Preferred)
Work Location: In person
Title: Customer Service Executive
Company: Asghar Furniture LLC
Location: Dubai
