Overview
Customer Service Cum Operations representative Jobs in Dubai at Greentech Shipping and Logistics LLC
Greentech Shipping & Logistics LLC is looking for a Customer Service Cum Operations Representative to join our team in Dubai. The ideal candidate will have practical experience in shipping, freight forwarding, logistics, import/export, and customer service.
The successful candidate will be responsible for handling customer inquiries, coordinating shipments, following up with customers and service providers, preparing shipping documentation, and ensuring smooth day-to-day operational activities.
The company operates two warehouses in Jebel Ali Free Zone (JAFZA), providing customers with warehousing, cargo handling, freight forwarding, transportation, and related logistics services.
Key Responsibilities
- Handle customer inquiries through phone, email, WhatsApp, and other communication channels.
- Maintain professional and timely communication with customers throughout the shipment process.
- Coordinate with customers, shipping lines, freight forwarders, transporters, customs agents, warehouse teams, and other service providers.
- Coordinate and monitor import and export shipments from booking to final delivery.
- Prepare and maintain shipping and logistics documentation.
- Follow up on shipment bookings, container movements, customs clearance, delivery schedules, and cargo status.
- Provide regular shipment updates to customers and internal management.
- Coordinate with the company’s Jebel Ali Free Zone warehouses regarding cargo receiving, storage, release, and dispatch.
- Monitor shipment schedules and proactively communicate any delays or operational issues.
- Prepare quotations, delivery orders, invoices, and other operational documents when required.
- Coordinate transportation and delivery arrangements with drivers and transport companies.
- Follow up on pending documents and approvals required for shipment clearance and delivery.
- Resolve customer complaints and operational issues efficiently and professionally.
- Maintain accurate records of shipments, customer communications, and operational activities.
- Coordinate with the Accounts Department regarding customer invoices, payment status, and outstanding amounts when required.
- Ensure all shipments are handled according to company procedures and customer requirements.
- Prepare daily/weekly operational reports for management.
- Support the sales team by providing operational information, shipment updates, and customer service assistance.
- Perform other logistics and operational duties assigned by management.
Requirements
- Bachelor’s degree or diploma in Logistics, Supply Chain, Business Administration, or a related field is preferred.
- 2–4 years of relevant experience in shipping, freight forwarding, logistics, or customer service.
- UAE experience in the shipping/logistics industry is highly preferred.
- Good knowledge of import/export procedures, freight forwarding, shipping documentation, customs clearance, and transportation.
- Experience dealing with shipping lines, freight forwarders, transport companies, customs agents, and warehouses.
- Strong customer service and communication skills.
- Good knowledge of Microsoft Office, particularly Excel and Outlook.
- Ability to communicate professionally with customers and service providers.
- Strong follow-up and coordination skills.
- Ability to work under pressure and handle multiple shipments simultaneously.
- Strong attention to detail and organizational skills.
- Fluent English is required; knowledge of Hindi/Urdu or Arabic is an advantage.
- Candidates who can join immediately or with a short notice period will be preferred.
Key Skills
- Customer Service
- Logistics Operations
- Shipping & Freight Forwarding
- Import & Export
- Shipment Coordination
- Documentation
- Customer Relationship Management
- JAFZA Operations
- Warehouse Coordination
- Transport Coordination
- Customs Clearance
- Problem Solving
- Communication
- Follow-up & Coordination
- Microsoft Excel & Office
What We Offer
- Competitive salary based on experience and qualifications.
- Employment visa and benefits as per UAE labour law and company policy.
- Opportunity to develop a career in the shipping and logistics industry.
- Exposure to freight forwarding, warehousing, transportation, and international logistics operations.
- Professional and growth-oriented working environment.
How to Apply
Interested candidates with relevant UAE shipping, logistics, freight forwarding, or customer service experience are encouraged to apply with their updated CV.
Pay: AED3,000.00 – AED6,000.00 per month
Work Location: In person
Title: Customer Service Cum Operations representative
Company: Greentech Shipping and Logistics LLC
Location: Dubai
