Overview
Customer Service Associate/nationals CS Operations Jobs in Riyadh, Saudi Arabia at Afaq Q Tech General Trading
Position: Customer Service Associate (role open for Saudi nationals only), CS Operations
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat, and/or email – this includes everything from order and product questions to payment matters and website guidance.
Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work a minimum of 40 hours per week. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks.
You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
What strengths will you bring?
Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
Medical insurance for the employee, as well as their spouse and children
Amazon employee discount
Nursery Benefit
Life Insurance
Expert training and ongoing opportunities to learn more and develop your skills
About the team
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart.
Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
Minimum Requirements:
Minimum age: 18 years old
Be a Saudi national
Minimum qualification of a high school degree – Passed
Strong communication skills in Arabic and English (both written and oral fluency)
Experience working with a computer
The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr
Title: Customer Service Associate/nationals CS Operations
Company: Afaq Q Tech General Trading
Location: Riyadh, Saudi Arabia
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, HelpDesk/Support)
