Overview
Customer Service Associate Jobs in Dubai, UAE at Furchild
Position: Â CUSTOMER SERVICE ASSOCIATE
At The Furchild, we are on a mission to transform the pet food industry. We create fresh, human-grade pet food, tailored to the unique nutritional needs of dogs and cats. Since 2016, we’ve become the leading natural pet food subscription service in the UAE, delivering directly to our customers’ doors and helping pets live their healthiest, happiest lives.
Founded by passionate pet lovers, we’re now one of the fastest-growing startups in the UAE, with ambitious plans for 2024. We’re looking for a Customer Service Associate tojoin our teamand help us shape the future of the pet food industry.
What You’ll Love About Us
Pet-centric culture:We don’t just love pets – we live for them. If you’re passionate about animals, you’ll fit right in.
Fast-growing startup:Be part of anexciting,innovativecompany disrupting the $90 billion global pet food industry.
Diverse andinclusive workplace:We provide equal opportunity and foster a workplace where everyone is embraced without regard to gender identity, race, nationality, or any other characteristic.
Growth opportunities:We’re expanding fast, and we want you to grow with us.
Job Description
Provide outstanding, personalized customer service, ensuring each interaction leaves customers feeling valued and appreciated.
Manage customer relationships through various channels, including email, phone, and our order management system.
Strive to meet and exceedsales targets, contributing to team goals.
Leverage customer feedback to improve processes and support the development of the Furchild Customer Journey.
Collaborate with the product team to track responses and contribute to future improvements.
Become knowledgeable in pet health, care, andwellnessto better assist customers.
Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
Embody and reflect ourcompany valuesin all interactions and initiatives.
Qualifications
A proactive,team-orientedmindset with the ability to thrive in adynamic,fast-pacedstartup environment.
Excellent written and verbalcommunication skills, with keen attention to grammar.
A warm, engaging phone presence with strong interpersonal skills.
Detail-oriented and highly organized, able to manage multiple tasks efficiently.
A problem solver with a proactive, ‘can-do’ attitude.
The ability to approach every customer inquiry with patience,empathy, and a love for pets.
An outgoing, confident personality with a knack for building rapport.
Flexibility to work weekends and varied shifts as needed.
A great sense of humor and a passion for startups, e-commerce, natural products, and all things pet-related!
Additional Information
Why Join Us?
We’re not just feeding pets – we’re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you’re part of something bigger – a company that valuesinnovation,customer satisfaction, and most importantly, the health of pets.
Our
Hiring Process
We make the hiring process as straightforward as possible, with the following steps:
Apply:
Submit your application, and our team will review your profile.
Initial Interview:
If your qualifications align, we’ll schedule an initial conversation with you.
Hiring Manager Interview:
Shortlisted candidates …
Title: Customer Service Associate
Company: Furchild
Location: Dubai, UAE
Category: Customer Service/HelpDesk
