Overview
Customer Service and Store Operations Jobs in Dubai at Al Lokrit Intl LLC
The Customer Support & Cashier is responsible for assisting customers, processing sales transactions, responding to enquiries, coordinating orders, and maintaining accurate cash and billing records. The role ensures customers receive prompt, professional service throughout their purchase journey.
Key Responsibilities
Customer Support
- Welcome customers and respond to their enquiries professionally.
- Assist customers with product availability, prices, orders, payments, collection, and delivery information.
- Record customer requirements and direct sales opportunities to the appropriate team member.
- Provide customers with accurate order-status and delivery updates.
- Handle complaints calmly and coordinate with the relevant team for resolution.
- Process approved returns, exchanges, refunds, and credit notes according to company policy.
- Conduct post-order follow-ups when required.
- Maintain customer confidentiality and protect personal information.
Cashiering and Billing
- Process cash, card, bank-transfer, and other approved payment methods accurately.
- Create invoices, receipts, and credit notes using the POS or ERP system.
- Confirm product descriptions, quantities, prices, discounts, taxes, and customer details before completing transactions.
- Apply only approved prices, discounts, refunds, and adjustments.
- Verify payment confirmation before releasing products or orders.
- Maintain adequate change and safeguard cash throughout the shift.
- Perform shift-end and daily cash reconciliation.
- Compare physical cash, card transactions, bank transfers, and POS totals.
- Prepare daily collection and transaction reports.
- Report shortages, excess cash, duplicate transactions, and system errors immediately.
- Arrange cash handover or deposits according to company procedures.
Order Processing and Coordination
- Enter customer orders accurately into the system.
- Confirm customer contact details, product requirements, payment status, and collection or delivery instructions.
- Coordinate with sales, store, inventory, finance, and delivery teams.
- Ensure orders are invoiced and released only after completing the required checks.
- Inform customers promptly about shortages, substitutions, delays, or changes.
- Maintain organized records of pending, completed, cancelled, and refunded orders.
- Support customer collections and verify the order before handover.
Front-Desk and Store Support
- Maintain a clean, organized, and professional checkout and customer-service area.
- Ensure receipt paper, stationery, packaging materials, and other counter supplies are available.
- Display approved price lists, payment information, and customer notices correctly.
- Support opening and closing procedures.
- Assist with product labelling, price verification, and basic stock checks when required.
- Report customer-area, equipment, safety, or maintenance concerns to the Store Manager.
- Follow company security, hygiene, and operating procedures.
Records and Reporting
- Maintain accurate records of sales, payments, refunds, credit notes, customer complaints, and order adjustments.
- Submit daily cash, payment, and transaction reports.
- Track unresolved customer enquiries and follow up until closure.
- Maintain proper supporting documents for all transactions.
- Assist Finance with transaction verification and account reconciliation.
- Report recurring complaints, service delays, and payment issues to management.
Qualifications and Experience
- High-school certificate or diploma; a qualification in Customer Service, Business Administration, or Accounting is preferred.
- At least 1–3 years of experience in cashiering, customer service, front-desk operations, or retail.
- Experience using POS, billing, or ERP systems.
- Basic proficiency in Microsoft Office and WhatsApp Business.
- Good numerical ability and cash-handling skills.
- Fluency in English is required; knowledge of additional locally relevant languages is an advantage.
Pay: AED2,000.00 – AED4,000.00 per month
Work Location: In person
Title: Customer Service and Store Operations
Company: Al Lokrit Intl LLC
Location: Dubai
