Overview
Customer Service Ambassador Jobs in Al Nada District, Riyadh, Saudi Arabia at CAMCO – Capital Metro Company – كامكو – شركة مترو العاصمة
Title: Customer Service Ambassador
Company: CAMCO – Capital Metro Company – كامكو – شركة مترو العاصمة
Location: Al Nada District, Riyadh, Saudi Arabia
Key Responsibilities
Delivers outstanding level of customer service at designated station including providing passenger information, assisting and educating passengers to use TVMs and assisting mobility impaired passengers.
Visibility; patrol platforms and monitor adherence to boarding of different sections on trains. Patrol station concourses and identify opportunities to help customers.
Works with colleagues to support operations in response to degraded and emergency scenarios.
Acts in accordance with instructions from CSM and apply relevant SOPs to deal with degraded or special circumstances including evacuation of the station.
Retail, delivers service at the TVMs, in the ticket office and ensure payments are collected and cash protected in accordance with the relevant SOPs for ticket selling activities.
Provides assistance at gate lines including showing passengers how to use automatic ticket gates.
Security and station environment, works with colleagues to ensure a clean and ambient station environment is maintained at all times.
Deals with items left at station in accordance with security instructions and lost property SOP, report any unusual, antisocial behaviour, safety or cleanliness issues to CSM.
Reports any accidents or incidents in accordance with reporting SOP to SOM, react as First response to Fire and provide basic first aid as necessary and summon assistance from colleagues and CSM where necessary.
Parks and Ride, when rostered to work at a park and ride location carry out the duties outlined in the park and ride responsibilities SOP, ensure any cash collected is protected and deposited in line with cash deposit SOP.
Participates in daily start of work briefings and report any issues that could affect customer service delivery to CSM.
Profil De Candidat Recherché
To deliver an excellent customer experience at designated station (including park and ride facility), that includes resolving customer complaints, providing assistance to passengers in need or physically challenged, providing information, administering First Aid, assisting in Station Evacuation, responding to incidents such as fire or security incidents. These will contribute to meeting annual targets for the following KPIs:
