Overview
Customer Service Agent Jobs in Dubai at U N I Q Real Estate Broker
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, WhatsApp, and other communication channels.
- Provide accurate information about available properties, pricing, locations, and company services.
- Qualify customer inquiries and direct leads to the appropriate sales or leasing consultants.
- Schedule property viewings and coordinate appointments between clients and agents.
- Maintain and update customer information in the CRM system.
- Follow up with clients regarding inquiries, appointments, and feedback.
- Handle customer complaints professionally and ensure timely resolution.
- Coordinate with sales, leasing, and property management teams to ensure seamless customer service.
- Assist clients with documentation and guide them through company procedures.
- Maintain high levels of customer satisfaction and build long-term client relationships.
- Prepare customer service reports and track inquiry and resolution metrics.
Qualifications
- 1–3 years of customer service experience, preferably in a BPO environment.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office and CRM software.
- Strong organizational and multitasking skills.
- Ability to remain calm and professional while handling customer concerns.
Benefits
- Competitive salary
- Attractive commission structure
- Company-sponsored UAE employment visa
- Comprehensive health insurance
- Annual leave and public holidays as per UAE Labour Law
- Career growth and professional development opportunities
Pay: From AED3,500.00 per month
Work Location: In person
Title: Customer Service Agent
Company: U N I Q Real Estate Broker
Location: Dubai
