Overview
Customer Service Agent Jobs in Beirut, Beirut Governorate, Lebanon at Presentail
Title: Customer Service Agent
Company: Presentail
Location: Beirut, Beirut Governorate, Lebanon
Presentail is looking for a customer service representative to join our team in our Beirut office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues
Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs
Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development
Requirements:
Bachelor’s degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system
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