Overview
Customer Service Agent Jobs in Khobar, Saudi Arabia at Saudi Petroleum Services Polytechnic
– Gauge client requirements to offer the perfect solution through fruitful interaction.
– Provide accurate, valid and complete information by using the right methods/tools.
– Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
– Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
– Interact with the senior management to understand updated organizational policies and new products.
– Understand client requirements to identify and resolve any shortcomings or flaws in a product.
Skills
– Prior work exposure in the field of customer support and service.
– Conversant with the utility of CRM software and other digital solutions that enhance the company’s services.
– Adept in addressing client questions through effective telephonic conversation.
– Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
– Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
– Fluent in operating the latest computer software and online tools.
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Title: Customer Service Agent
Company: Saudi Petroleum Services Polytechnic
Location: Khobar, Saudi Arabia
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Technical Support, Client Relationship Manager)
