Overview
Customer Service Advisor Jobs in Dubai, Dubai, United Arab Emirates at PwC Middle East
Title: Customer Service Advisor
Company: PwC Middle East
Location: Dubai, Dubai, United Arab Emirates
DescriptionAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
Line of ServiceInternal Firm Services
Industry/SectorNot Applicable
SpecialismIFS – Internal Firm Services – Other
Management LevelAssociate
Job Description & SummaryAt PwC, we are a community of solvers, where every individual plays an important role in shaping the future of our firm, clients and communities. We seek individuals who excel in their roles and embody our core behaviours, working together to create a better tomorrow. Our commitment to Trusted Leadership and Distinctive Outcomes, from our PwC Professional framework, defines how we deliver on our purpose and strategy, serving our clients and living our values in every interaction. Trusted Leadership emphasises building trust, delivering sustained outcomes, and demonstrating courage and honesty, especially during challenging times. Distinctive Outcomes focus on excellence, collaboration, and inclusiveness, ensuring our work adds value, meaning, and purpose. By integrating these principles into our daily operations, we ensure that our efforts are aligned with our values and objectives. Thus, we are looking for candidates who are self-aware, collaborative, committed to continuous learning, and dedicated to delivering quality and integrity.
At PwC, we value every individual’s role in shaping our future. We’re looking for candidates who excel in their roles and embody our core behaviours of Trusted Leadership and Distinctive Outcomes. Trusted Leadership focuses on building trust, delivering sustained results, and showing courage and honesty. Distinctive Outcomes emphasize excellence, collaboration, and inclusiveness. We seek self-aware, collaborative individuals committed to continuous learning and delivering quality and integrity.
Position summary
To handle reception area activities.
Serves as the first point of contact with the firm and the office for visitors and callers.
Handle all internal and external inquiries and carry out administrative activities of the front office.
Customer
Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
Internal Process
Managing floor operations eg.cleaning, FM, meeting rooms, hourly floor checks
Fills up the CAFM form/App for any facilities/maintenance issues
Checks meeting room bookings day before for full day, wrong floor etc – liaise with staff directly or advises Central Floorhost.
Deals with daily issues if EA cannot handle.
Check occupancy against bookings on…
