Overview
Customer Service Jobs in Dubai at Shiplifier Information Technology
Key Responsibilities
- Customer Assistance: Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- Issue Resolution: Address and resolve customer complaints, shipping delays, and service issues in a timely and professional manner.
- Service Guidance: Provide accurate information about Shiplifier’s services, pricing, and processes to both new and existing customers.
- Account Management Support: Assist customers in tracking shipments, managing their accounts, and understanding their shipping options.
- Problem Escalation: Collaborate with relevant departments to resolve complex issues and ensure customer satisfaction.
- Feedback Collection: Gather customer feedback and suggest improvements to enhance the overall customer experience.
- Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions using our CRM system.
Qualifications and Requirements
- Experience:
- Previous experience in customer service or support (preferably in the shipping, logistics, or e-commerce industry).
- Skills:
- Strong verbal and written communication skills in English (Arabic proficiency is a plus).
- Excellent problem-solving and conflict-resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems and customer support tools is an advantage.
- Education:
-Bachelor’s degree in Business, Communications, or a related field.
- Personal Traits:
- Customer-focused with a positive attitude.
- Detail-oriented and reliable.
- Team player with the ability to work independently.
Job Type: Full-time
Pay: AED2,500.00 – AED3,000.00 per month
Experience:
- customer service: 2 years (Preferred)
Work Location: In person
Title: Customer Service
Company: Shiplifier Information Technology
Location: Dubai
