Overview
Customer retention officer Jobs in Dubai at Centennial Financial Solutions DIFC
We are looking for a proactive and customer-focused Customer Retention Officer to join our team in Dubai. The ideal candidate will be responsible for maintaining strong relationships with existing and potential clients, following up on enquiries, understanding customer requirements, and ensuring a positive client experience throughout the financing process.
Key Responsibilities
- Contact existing and potential clients to maintain strong and professional relationships.
- Follow up with clients regarding their financing requirements and applications.
- Understand client needs and provide appropriate information regarding available financing solutions.
- Maintain regular communication with clients throughout the application and approval process.
- Follow up with clients who have not responded or have delayed their applications.
- Identify reasons for client drop-offs and take appropriate action to retain potential business.
- Re-engage old, inactive, and previously interested leads.
- Maintain accurate records of client communication, follow-ups, and outcomes in the CRM.
- Coordinate with banking coordinators, sales teams, and bankers to provide timely updates to clients.
- Ensure clients receive professional and timely responses to their queries.
- Identify opportunities for additional or future financing requirements.
- Handle client concerns professionally and escalate issues to management when required.
- Maintain a high level of customer satisfaction and professionalism.
- Achieve assigned customer retention, follow-up, and conversion targets.
- Ensure all client information is handled confidentially.
Requirements
- Previous experience in customer retention, customer service, telesales, telemarketing, or relationship management.
- Experience in banking, financial services, loans, or finance will be an advantage.
- Excellent communication and interpersonal skills.
- Strong follow-up and persuasion skills.
- Ability to handle customer objections professionally.
- Target-oriented and motivated.
- Good knowledge of CRM systems and MS Office.
- Ability to manage multiple clients and follow-ups simultaneously.
- Strong negotiation and problem-solving skills.
- Professional attitude and customer-focused approach.
- Ability to work in a fast-paced environment.
What We Offer
- Competitive salary + incentives.
- Employment Visa.
- Medical Insurance.
- Career growth opportunities.
- Friendly and supportive work environment.
- Opportunity to work with one of the leading finance companies in the UAE.
Working Hours:
Monday to Friday | 10:00 AM – 7:00 PM
Location: Dubai, UAE
Pay: AED3,000.00 – AED4,000.00 per month
Application Question(s):
- How many years of experience do you have in customer retention, customer service, telesales, or relationship management?
Work Location: In person
Title: Customer retention officer
Company: Centennial Financial Solutions DIFC
Location: Dubai
