Overview
Customer Relationship Officer | UAE Jobs in Dubai, UAE at ADIB – Abu Dhabi Islamic Bank
Customer Relationship
Officer Company: Â ADIB – Abu Dhabi Islamic Bank
Location:
Dubai, United Arab Emirates Role: Â
Customer Relationship
Officer (UAE National Only) Role
Purpose:
Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service, while projecting the warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational service efficiency. RESPONSIBILITIES: Â Deposit account documentation: Â Handle inquiries related to deposit accounts, opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
Finance account documentation: Â Handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain necessary approvals, input data in the system, ensure proper completion of forms. Sales – Management of service delivery: Â Sell and cross-sell ADIB’s products and promote ADIB’s image. Staff Management and coordination: Â Manage subordinates, plan their training and appraisal. Perform other tasks specified by Management.
Specialist Skills / Technical Knowledge Required for this role:  Broad knowledge of ADIB’s Retail Banking financial products & services Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures Good knowledge of UAE banking practices, regulations & risks Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other regulatory authorities General awareness of competitors in the local market Fair knowledge of service standards Training skills Sales skills Management Information skills Computer skills  #J-18808-Ljbffr
Title: Customer Relationship Officer | UAE
Company: ADIB – Abu Dhabi Islamic Bank
Location: Dubai, UAE
Category: Finance & Banking (Banking & Finance)
