Customer Relationship Management Specialist

Job Description

Position Objective

This position is responsible for the daily maintenance and data auditing of the brand/organization's core Customer Relationship Management (CRM) system, engaging potential customers through precise newsletter digital marketing, and deeply tracking customer feedback. At the same time, as the "audit brain" of the sales team, it is responsible for monitoring and verifying sales personnel's CRM entry compliance and performance, and provides decision support to management through efficient file management.

Key Responsibilities

1. CRM System Management and Data Audit

Daily maintenance: Responsible for tagging, categorizing, and cleaning customer data within the CRM system to ensure clear and accurate customer profiles.

Sales behavior monitoring: Daily and weekly checks of sales team follow-up records (Logs) in the CRM system to ensure sales staff enter customer interaction information in a timely and standardized manner, preventing missed orders or loss of overseas customers.

Sales performance reconciliation: Compare CRM data with actual financial/contract performance, verify sales KPIs (conversion rate, follow-up frequency, sales revenue), and prepare weekly and monthly sales performance reports.

2.Newsletter Marketing & Campaign Execution

Sending and scheduling: Responsible for scheduling and mass sending newsletters, event invitations, and holiday greetings using email marketing tools (such as Mailchimp, Salesforce Marketing Cloud, etc.).

Data monitoring: Track the delivery rate, bounce rate, open rate, and click-through rate of each Newsletter.

3. Feedback Tracking & Lead Nurturing

Lead Capture: Deeply analyze email backend reports to extract lists of "high-intent/hot customers" who frequently click and repeatedly open emails.

Proactive reach: For customers who have clicked on specific content, conduct the first round of proactive contact (email follow-up, phone call, or instant messaging). After mining potential intent, accurately distribute it to the corresponding sales for deep conversion.

Feedback: Track the full conversion funnel from "click-through email" to "proactive contact" and then to "assigning sales."

4. Data & Archive Management

Document Digitization: Responsible for the digital entry and physical archiving of important client contracts, purchase records, guarantees, and art/luxury archives.

Compliance Management: Strictly adhere to data privacy regulations (such as GDPR or local laws), manage opt-out lists, and ensure email delivery is compliant.

Job Requirements

Educational background: Bachelor's degree or above in data analysis, business management, or related fields.

Work experience: 1-3 years of experience in CRM management, sales operations, or digital marketing (Email Marketing).

Language requirement: English

System Skills:

Proficient in at least one mainstream CRM system (such as Salesforce, HubSpot, Zoho, or industry-specific CRM).

Proficient in using email marketing tools (such as Mailchimp, Sendinblue, etc.).

High proficiency in Excel: Strong data processing skills are required (proficient in using VLOOKUP, Pivot Table, etc. for sales performance verification).

Core Competencies:

Exceptional attention to detail and audit thinking: When facing sales data entry, it can keenly identify loopholes or non-compliant behaviors.

Excellent communication and follow-up skills: Able to conduct preliminary communication appropriately with high-net-worth clients (via email/phone) and facilitate the sales team's standardized system entry.

Confidentiality awareness: Possesses a high level of professional ethics, strictly keeping sensitive customer information and sales performance data confidential.

Please submit the following informations to the email address: [email protected]

1. Updated CV

2. Earliest joining date

Only shortlisted candidates will be contacted.