Overview
Customer Relationship Management Manager Jobs in Jeddah, Saudi Arabia at BuildMate
JOB DESCRIPTION
Job Title: CRM, ERP, and Business Analysis Manager
Department: Marketing
Reports to: Marketing Manager / CEO
PURPOSE STATEMENT
Oversee the implementation, optimization, and management of CRM and ERP systems to enhance operational efficiency, customer engagement, and data-driven decision-making for Build Mate. Responsible for analyzing business needs, improving workflows, and ensuring seamless integration between business processes and technology platforms.
PRINCIPAL ACCOUNTABILITIES
General Duties:
CRM Strategy & Optimization: Develop and execute CRM strategies to improve customer engagement, retention, and loyalty.
ERP System Management: Oversee ERP implementation, customization, and integration to support business operations.
Business Process Analysis: Identify inefficiencies in business processes and recommend data-driven improvements.
Data Analysis & Segmentation: Analyze customer and operational data to provide actionable insights for sales, marketing, and management teams.
Automation & Workflow Management: Design automated workflows for lead management, customer onboarding, and retention strategies.
Performance Reporting: Track and report on CRM and ERP system performance, providing recommendations for optimization.
Stakeholder Collaboration: Work cross-functionally with sales, marketing, operations, and IT teams to ensure alignment of business processes with system capabilities.
Regulatory Compliance: Ensure that CRM and ERP data management practices comply with local and international data privacy regulations.
User Training & Support: Provide training and support for internal teams to maximize CRM and ERP system efficiency.
Vendor & System Management: Coordinate with software vendors to ensure systems are up to date and aligned with business needs.
KEY PERFORMANCE INDICATORS (KPIs)
CRM adoption and utilization rates.
ERP system efficiency and uptime.
Customer engagement metrics (retention rate, satisfaction score).
Accuracy of data-driven insights and reports.
Automation and workflow optimization success.
Compliance with data privacy regulations.
System issue resolution time.
KEY FUNCTIONAL RELATIONSHIPS
INTERNAL: Sales & Marketing Teams, Operations & Finance Teams, IT & Technical Teams, Senior Management
EXTERNAL: CRM & ERP Software Vendors, Implementation Consultants, Regulatory Bodies (for compliance requirements)
PERSON SPECIFICATION
Education and Qualifications:
Essential: Bachelor’s degree in Business Administration, Information Technology, or a related field. Certification in CRM/ERP platforms (e.g., Salesforce, Zoho, SAP, Microsoft Dynamics).
Desirable: Master’s degree in Business Analysis, Data Analytics, or a relevant discipline. Project Management Certification (e.g., PMP, PRINCE2).
Professional experience and competencies:
Essential: Proven experience in CRM and ERP system management. Strong analytical skills with the ability to translate data into business insights. Experience in process automation and business workflow improvements. Hands-on experience with data reporting tools and dashboards.
Desirable: Experience in the construction technology industry. Knowledge of cloud-based ERP and CRM solutions.
Interpersonal competencies:
Essential: Strong problem-solving and critical-thinking abilities. Excellent communication and stakeholder management skills. Ability to work in a fast-paced, dynamic environment. Leadership skills to guide cross-functional teams. Attention to detail and a proactive approach to issue resolution.
Title: Customer Relationship Management Manager
Company: BuildMate
Location: Jeddah, Saudi Arabia
Category: Business (CRM, Data Analyst, Business Development), IT/Tech (CRM, Data Analyst, IT Business Analyst, Business Development)
