Overview
Customer Relations Specialist Jobs in Riyadh, Saudi Arabia at Talaat Moustafa Group Saudi
Title: Customer Relations Specialist
Company: Talaat Moustafa Group Saudi
Location: Riyadh, Saudi Arabia
Job Summary:
The Customer Relationship Specialist is responsible for delivering and maintaining outstanding long-term relationship with our clients. This role involves delivering outstanding customer experience, increase customer engagement, satisfaction and loyalty, provide personalized experience, proactively exceed customer expectations, and analyze and report customer data and insights.
Responsibilities :
Deliver Outstanding Customer Experience to our Customers
Proactively Manage & Maintain Exceptional Relationship with Customers
Achieve Customer Experience KPIs to increase customer satisfaction and loyalty
Support CX Initiatives implementation (i.e. Customer Engagement, Personalized Experience, Voice of Customer, etc)
Act as Single Point of Contact with Customers for inbound/outbound interactions including collection achievement
Continuously evaluate and recommend improvements of Customer Journey
Utilize CRM Technologies to support Customer Experience objectives
Coordinate with internal and external stakeholders for related requirements to ensure customer satisfaction
Participate in executing and reporting CX awareness and events campaigns
Collect & Analyze customer data to collect and report insights about customer behavior, preferences, and requests.
Address and resolve customer inquiries and feedback related to CRM activities.
Ensure compliance with data protection regulations and company policies regarding customer data.
Qualifications:
Bachelor’s degree in Marketing, Information Technology, Business Administration, or any related field.
3-7 years of relevant experience
Driven by customer-centricity & passion to exceed customer expectations
Strong analytical skills with the ability to interpret data and generate actionable insights.
Excellent communication and interpersonal skills, with the ability to work collaboratively with various teams.
Detail-Oriented with strong organizational skills.
Knowledge of latest technologies and tools of Customer Experience