Overview
Customer Relations Representative (Arabic) Jobs in Doha at People Dynamics
Position : Customer Relations Representative (Arabic)
Department : Medical & Life Insurance
Contract : 12 months (extension as per project scope)
Joining : Immediate (preferred)
Job Purpose : Customer Relationship team uses their skills and experience to ensure that a company delivers the highest standards of service to its stakeholders. The customer relationship team aims to maximize customer satisfaction of all the stakeholders.
Job Description : Customer Relationship
Retention of current business by ensuring,
- Promptly Attending to members, providers’ and clients’ queries in person/mails/over the calls and resolving them in professional and timely manner
- Guiding and updating members & providers and clients in documentation and requisites to be followed in the process life cycle of the policy.
- Updating the members & providers and clients if there are any deviation in the process and address the queries as and when required.
Building and maintaining relationships with the members, providers and clients by:
- Organizing proactive meetings and addressing issues well in hand
- Demonstrating immediate service recovery actions in case of any complaints or dissatisfaction
- Visiting client locations for meetings, presentations and trainings
Knowledge & Experience:
- Graduates with good communication
- Minimum experience required is 3 – 5 years within insurance preferably medical insurance
- Understanding of customer and market scenario
Application Question(s):
- How many years is your Customer Relations experience in a Medical insurance?
- What is your notice period?
- What is your current or last salary and expectations?
Work Location: In person
Title: Customer Relations Representative (Arabic)
Company: People Dynamics
Location: Doha
