Overview

Customer Process Optimization & Digital Transformation Lead Jobs in Abu Dhabi, UAE/Dubai at Etihad Airways

Etihad Airways is seeking an experienced leader to drive end-to-end optimization, automation, and digital transformation of customer-facing and backend processes across Guest Support, Disruption, Relations and Guest Delivery.

The role requires 8+ years in process improvement or digital transformation with airline/hospitality experience preferred, strong data analysis, and collaborative leadership to deliver scalable digital solutions.

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Title: Customer Process Optimization & Digital Transformation Lead

Company: Etihad Airways

Location: Abu Dhabi, UAE/Dubai

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