Overview
Customer Operations Lead Jobs in Karachi, Pakistan at Xploronix
Location: Remote (Pakistan)
Employment Type: Full-Time
Salary: Starting from PKR 50,000+ per month (Based on experience, skills, and performance.)
Working Days: Monday – Saturday (Saturday: Half Day)
Working Hours: • Monday – Friday: 9:00 AM – 6:00 PM PKT (1-hour lunch break) • Saturday: 9:00 AM – 1:00 PM PKT
Probation Period: 3 Months
About the Role:
We are looking for a highly organized, customer-focused, and proactive Customer Operations Lead to support the day-to-day customer operations of the company. This is a remote role where you will work closely with management to ensure smooth communication with customers, efficient order processing, and timely coordination between departments.
The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while maintaining a high standard of customer service.
Key Responsibilities:
• Assist in managing customer communication across WhatsApp, Email, Phone Calls, and Tawk.to.
• Respond professionally to customer inquiries within company response time standards.
• Assist in preparing quotations and processing customer orders.
• Generate payment links and coordinate payment confirmations.
• Coordinate with Production, Logistics, Finance, Sales, and Management to ensure smooth order fulfillment.
• Monitor order progress and provide timely customer updates.
• Conduct post-delivery follow-ups to ensure customer satisfaction.
• Encourage customer reviews, referrals, and repeat business.
• Assist in resolving customer concerns and escalate complex issues when necessary.
• Follow company SOPs and maintain customer/order records.
• Prepare weekly reports and update SOPs, FAQs, templates, and documentation.
• Recommend process improvements and support management with operational initiatives.
• Perform administrative and operational tasks assigned by management.
• Maintain confidentiality of company and customer information.
Title: Customer Operations Lead
Company: Xploronix
Location: Karachi, Pakistan
