Overview
Customer Operations Lead Jobs in Dubai, UAE at Alaan
We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.
Since 2022, over 1,000 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and Car Switch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.
About the role
As a Customer Operations Lead at Alaan you will be the reference point for all operational aspects of our products. From onboarding to card transactions, or accounting, you willlead the teamproviding operational insights and outputs. This role will bridge the gap between the Customer Experience, Sales, and Product/Engineering teams, and provide deep technical knowledge and cross-functional support. You will also be responsible for delivering operational excellence, improving processes, and helping to solve complex customer issues.
What you’ll do
Lead and mentor the team working on the various pillars of Customer Operations.
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Title: Customer Operations Lead
Company: Alaan
Location: Dubai, UAE
Category: Management, Customer Service/HelpDesk
