Overview
Customer Manager Jobs in Riyadh, Saudi Arabia at KAYTUS
Title: Customer Manager
Company: KAYTUS
Location: Riyadh, Saudi Arabia
About the Company
KAYTUS is a provider of IT infrastructure products and solutions, offering a range of cutting-edge, open, and environmentally-friendly infrastructure products for cloud, edge, and other emerging scenarios. With a customer-centric approach, KAYTUS flexibly responds to user needs through its agile business model.
http://www.kaytus.com/
Responsibilities:
- Own and expand key customer relationships in Saudi Arabia; deeply understand client needs, devise and execute account development & retention strategies to accelerate adoption and growth of company products and solutions.
- Align with corporate strategy to craft and implement a local customer-development plan, building long-term, stable partnerships that raise satisfaction and loyalty.
- Orchestrate internal resources (product, technical, support) to deliver tailored solutions, ensure on-time project delivery and continuously optimize the customer experience.
- Lead commercial negotiations, travel regularly to visit clients, uncover new opportunities, drive contract closure and business execution to meet sales targets.
- Collect market intelligence and customer feedback to help refine product road-maps and market positioning.
Qualifications：
- Bachelor’s degree or above; ≥5 years customer-management or sales experience in Saudi Arabia, preferably within IT, cloud computing or networking industries.
- Strong knowledge of the Saudi Arabia market with an established customer network; capable of independently developing and maintaining accounts.
- Excellent communicator and cross-cultural collaborator able to build trust with diverse stakeholders.
- Fluent in both English and Saudi Arabia with solid business-negotiation and written communication skills.