Overview
Customer Experience Specialist Jobs in Riyadh, Saudi Arabia at Watan First Human Resources
Title: Customer Experience Specialist
Company: Watan First Human Resources
Location: Riyadh, Saudi Arabia
Job Summary:
We are seeking a Customer Experience Specialist to enhance customer satisfaction by providing exceptional support, handling inquiries, and ensuring a positive customer journey across all touchpoints.
Key Responsibilities:
- Handle customer inquiries and provide timely support.
- Resolve customer complaints and follow up on requests.
- Maintain high levels of customer satisfaction.
- Document customer interactions accurately.
- Collaborate with internal teams to improve customer experience.
Requirements:
- Diploma degree or higher.
- Minimum of 1 year of experience in a Call Center or Customer Service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in computer applications and customer service systems.
Working Schedule:
- 5 working days per week.
- 2 rotating days off.
- Rotational shifts based on operational requirements.