Overview
Customer Experience Specialist – Spanish Jobs in Jeddah, Saudi Arabia at 2P Perfect Presentation
We are seeking a highly motivated and customer-oriented Customer Experience Specialist to join our team in Jeddah, Makkah, Saudi Arabia. As a Customer Experience Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.
Responsibilities:
Answer inbound calls and respond to customer inquiries in a professional and courteous manner
Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
Follow up with customers on unresolved issues to ensure customer satisfaction
Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
Upsell products and services to customers when appropriate
Stay updated on product knowledge and company policies to provide accurate information to customers
Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets
Requirements:
Previous experience in a call center or customer service role is preferred
Excellent verbal and written communication skills in Arabic and Spanish
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Strong attention to detail and accuracy
Ability to multitask and prioritize tasks effectively
Positive and professional attitude
Flexibility to work in shifts, including evenings, weekends, and holidays
Proficient in using call center software and computer applications
Strong knowledge of customer service principles and practices
Skills:
Excellent communication skills
Strong problem-solving abilities
Attention to detail
Ability to multitask
Knowledge of customer service principles
Title: Customer Experience Specialist – Spanish
Company: 2P Perfect Presentation
Location: Jeddah, Saudi Arabia
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support)
