Overview
Customer Experience Principal Jobs in Riyadh, Saudi Arabia at Cisco Systems, Inc.
As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include:
Driving software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increasecustomer retention.
Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges and objectives, and advocating for their needs within Cisco.
Owning financial aspects, including revenue and margin across products and services, and making strategic investment decisions.
Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies.
Collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes.
Who You’ll Work With
You will orchestrate CX resources to drive adoption. You will also work closely with Sales, Renewals, Solution Development Architects (SDA), and Deal Acceleration teams to assist in driving Annual Recurring Revenue (ARR) and growth.
Who You Are
You are passionate about customer adoption and excel at demonstrating the value of service delivery. Thriving incollaborativeenvironments, you work seamlessly with Sales, Partners, and extended teams to develop and execute account growth strategies. Yourleadershipin outcomes and investment decisions ensures customers fully benefit from our offerings.
With advanced technology knowledge, you guide clients to meet their business objectives using our solutions. Your experience with ARR growth, revenue, and margin accountability drives business success, making you invaluable to both customers and our organization.
Your dedication to cultivating customer relationships and strategic approach makes you a key player in achieving customer and organizational goals, ensuring every interaction improves value and drives mutual success.
Minimum Requirements
15 years of related experience with expertise in 3 or more technology architectures, highlighted through a range of customer use case requirements.
Skilled in ensuring customer success and the delivery of large projects within acollaborative environment.
Mastery in nurturing executive customer relationships to influence and drive strategic decisions.
Experienced in leading and mentoring adiverse team, encouragingcollaborationto achieve shared goals and outcomes.
Deep understanding of budgeting and recurring revenue concepts, with a focus on handling margins and reducing attrition.
Arabic language proficiency.
Why Cisco?
#We Are Cisco . We are all unique, but collectively we bring our talents to work as a team, to developinnovativetechnology and power a moreinclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re hel…
Title: Customer Experience Principal
Company: Cisco Systems, Inc.
Location: Riyadh, Saudi Arabia
Category: Customer Service/HelpDesk, IT/Tech
