Overview
Customer Experience Officer Jobs in Doha, Qatar at SupportFinity™
The designated role supports digital team with the following activities:
- Supports in UAT activities during monthly digital releases.
- Plans for campaigns to support in customer communication for digital initiatives. Handles the customer queries related to call center in resolving customer complaints.
- Provides ideas to enhance customer experience on CB Digital banking.
Key Accountabilities
Listed below are the primary responsibility of this role:
- Support UAT activities during monthly digital releases.
- Plan out release item translations to support multiple languages (mainly Arabic) in coordination with Marketing in providing labels, messages etc.
- Manage Digital email Box / respond to customer queries and coordinate with call center in resolving customer complaints.
- Perform digital training for frontline staff & Call center staffs on releases.
- Perform marketing research on other banking apps / Services.
Qualifications, Experience
- Minimum 3 years relevant experience in Digital Banking.
- Ability to understand and support digital / technical processes.
- Good skillset in using Microsoft tools (Excel / Word / PowerPoint).
Customer Experience Officer
• CB Plaza , Qatar
#J-18808-Ljbffr
Title: Customer Experience Officer
Company: SupportFinity™
Location: Doha, Qatar
Category: