Overview
Customer Experience (CX) Insights Specialist – Arabic Speaker Jobs in UAE at Black Pearl
We are working with a leading infrastructure organization in the UAE that is building a new Customer Experience (CX) function. As part of this transformation, they are hiring an experienced CX Insights Specialist to play a critical role in shaping how customer data is captured, analyzed, and translated into actionable insights.
This role is ideal for someone who is both hands-on and strategic, capable of working independently while also mentoring junior team members and helping build CX capability from the ground up.
Key Responsibilities
• Collect and analyze customer data across multiple touchpoints (digital, call center, field services, surveys, etc.)
• Translate both quantitative and qualitative data into actionable business insights
• Design and manage Voice of Customer (VoC) programs
• Build dashboards and reports to track customer satisfaction, NPS, and CX performance
• Identify customer pain points across the journey and recommend improvements
• Work closely with internal teams (operations, digital, customer service) to drive CX initiatives
• Support the setup and implementation of CX tools and platforms (e.g., survey tools, analytics platforms)
• Mentor junior team members and contribute to building internal CX capability
• Present insights clearly to senior stakeholders and influence decision-making
Title: Customer Experience (CX) Insights Specialist – Arabic Speaker
Company: Black Pearl
Location: UAE
