Overview
Customer Experience (CX) Consultant Jobs in Riyadh, Saudi Arabia at Halian | Managed Services, Recruitment Agency & Contract Staffing
Title: Customer Experience (CX) Consultant
Company: Halian | Managed Services, Recruitment Agency & Contract Staffing
Location: Riyadh, Saudi Arabia
Desgination: Customer Experience (CX) Consultant – Arabic Speaker
Role Overview:
We are seeking an experienced Customer Experience (CX) Consultant to lead the setup of a Customer Experience Office at our client’s site. This role combines strategic CX consulting with hands-on UI/UX capability the ideal candidate can assess current-state experience maturity, define a CX strategy and journey roadmap, and personally translate findings into wireframes and prototypes for a new platform.
Location: Riyadh
Contract: 12 months extendable
Bilingula: Arabic speaker required
Key Responsibilities
- CX Office Setup: Establish and operationalize a Customer Experience Office at the client site, including governance, ways of working, and reporting cadence.
- CX Maturity Assessment: Conduct a comprehensive CX maturity assessment to benchmark the client’s current capabilities against industry best practices.
- Journey Mapping & Strategy: Map existing customer journeys, identify pain points and opportunity areas, and define a forward-looking CX strategy aligned to business objectives.
- UI/UX Evaluation: Evaluate the current state of the client’s UI/UX across relevant platforms and touchpoints, identifying gaps and improvement areas.
- Wireframing & Prototyping: Design wireframes and interactive prototypes for a new platform, informed by journey and maturity findings.
- Reporting: Extract, compile, and deliver structured reports and assessments to client stakeholders, ensuring findings are actionable and clearly communicated.
- Stakeholder Engagement: Work closely with client teams (business, design, and technology stakeholders) to align on priorities and drive adoption of CX recommendations.
Required Skills & Experience
- Proven experience in Customer Experience (CX) consulting, including maturity assessments and journey mapping/strategy development.
- Strong hands-on UI/UX design skills — able to independently produce wireframes and prototypes (e.g., Figma, Sketch, Adobe XD, or similar tools).
- Experience setting up or running a CX Office or equivalent function at a client or enterprise site.
- Strong report writing and data/insight extraction skills, with the ability to translate research into clear, structured deliverables.
- Excellent stakeholder management and communication skills, comfortable working directly with client teams.
- Prior consulting experience (agency, consultancy, or in-house transformation role) preferred.
Nice to Have
- Background in service design or design thinking methodologies.
- Familiarity with CX maturity frameworks (e.g., Forrester, Gartner, or proprietary models).
- Experience working across both B2B and B2C environments.