Overview
Customer Engagement Manager; CEM – Professional Services Jobs in Riyadh, Saudi Arabia at ARIS company
Position: Customer Engagement Manager (CEM) – Professional Services
Customer Engagement Manager (CEM) – Professional Services Job Description
Posted Tuesday, April 14, 2026 at 4:00 AM
ARIS is a Process Intelligence company that helps organizations discover, create, and transform their processes to deliver measurable business outcomes and scale AI with confidence.
It combines process design, real execution insight, and AI-driven optimization in a single, integrated platform-enabling organizations to build a governed digital twin of their operations, understand how work actually happens, and continuously deliver value across the enterprise.
By providing the process foundation, visibility, and governance required for AI adoption, ARIS enables businesses to deploy and scale Agentic AI safely and effectively, ensuring agents operate on trusted processes, data, and controls.
With over 30 years of expertise and recognition from leading analysts such as Gartner and Forrester, ARIS is trusted by global enterprises to turn process intelligence into real business impact.
The Customer Engagement Manager (CEM) is a core commercial and engagement orchestrator within the Professional Services (PS) organization. Operating onsite in Riyadh and covering the APJ and Middle East regions, you will partner closely with Account Executives, Solution Architects, Customer Success Managers, and Delivery Leads to define the optimal customer engagement model and drive predictable, profitable PS business.
You will own the commercial lifecycle of Professional Services offerings—from shaping the right engagement model (PS-only, Partner-only, or hybrid), to structuring PS contracts, to ensuring margin integrity and accurate forecasting. You will also play a critical role in identifying expansion and cross‑sell opportunities from ongoing engagements and routing them to Sales and CSM with actionable context.
This is a strategic, customer-facing role that blends commercial acumen, delivery awareness, and cross-functional leadership to ensure customers realize value while the business achieves its revenue and margin goals.
Engagement Model Strategy & Sales Alignment
- Partner with Account Executives at the earliest stage of new opportunities to assess customer objectives, delivery complexity, and partner ecosystem readiness, determining the optimal engagement model (PS ‑ only, Partner ‑ only, or PS + Partner mix) and drive Customer Success with the Success Package offer model.
- Collaborate closely with Pre ‑ Sales/Solution Architects and Customer Success Managers to jointly define the value success path for each opportunity – clarifying the measurable business outcomes the project must deliver and ensuring Professional Services is positioned to achieve them.
- Actively contribute to the creation and validation of customer value statements, ensuring they are realistic, achievable, and aligned with the proposed delivery approach and commercial structure.
- Ensure the engagement model, value narrative, and delivery plan are fully aligned before proposals are finalized, enabling a seamless transition from sales to delivery and supporting long ‑ term customer success.
- Influence deal shaping by ensuring that the proposed services scope, timeline, and partner involvement support both customer value realization and internal margin targets.
Commercial Ownership of Professional Services
- Own the commercial process for PS offerings, including scoping, pricing, proposal creation, and contract structuring.
- Position and sell value-based “Success Packages” that drive measurable customer outcomes and contribute to ACV growth.
- Ensure all PS proposals meet margin targets and comply with financial and delivery guardrails.
- Support deal reviews, approvals, and commercial governance processes.
Forecasting, Pipeline Quality & Sales Operations
- Maintain accurate PS revenue forecasting across APJ and Middle East, ensuring alignment with Sales and regional leadership.
- Drive Sales Force opportunity hygiene, ensuring PS opportunities are accurately reflected, updated, and forecasted.
- Track and report on PS pipeline health, conversion rates, and margin performance.
Title: Customer Engagement Manager; CEM – Professional Services
Company: ARIS company
Location: Riyadh, Saudi Arabia
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