Overview
Customer Care & Sales Administration Jobs in Dubai, UAE at Thelincolngroups
The Customer Care & Sales Administration role is a dual-function position that involves handling customer inquiries, managing post-sale customer relationships, and supporting the sales team with administrative tasks. The ideal candidate will be proactive, organized, and able to manage customer expectations while assisting with sales processes in a fast-paced real estate environment.
Key Responsibilities:
Customer Care:
Respond to customer inquiries via phone, email, and in-person, providing information on properties, pricing, availability, and project details.
Resolve customer complaints and concerns promptly, ensuring a positive experience.
Build and maintain strong relationships with clients and ensure customer satisfaction throughout the sales process and post-sale.
Coordinate with the legal and technical teams to provide clients with relevant documentation, including contracts, agreements, and updates on property developments.
Manage customer feedback and ensure timely follow-ups to ensure customer satisfaction.
Facilitate the resolution of issues or discrepancies related to properties or transactions.
Sales Administration:
Assist the sales team with administrative duties, including preparing sales presentations, proposals, and documents.
Maintain accurate records of sales, customer interactions, and correspondence in the CRM system.
Prepare and send out sales reports, sales leads, and track the status of deals in progress.
Coordinate site visits for potential customers and ensure that all necessary materials and information are provided.
Help process customer orders, including documentation, contracts, and payment tracking.
Assist in coordinating sales meetings, follow-ups, and appointment scheduling for the sales team.
Required Skills and Qualifications:
Bachelor’s degree in Business Administration, Real Estate, or a related field.
2-3 years of experience in customer service or sales administration, preferably in the real estate sector.
Strong communication skills, both written and verbal.
Excellent organizational skills with the ability to manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite and CRM software (Salesforce, Zoho, etc.).
Ability to handle customer inquiries and complaints with professionalism and empathy.
Strong attention to detail and problem-solving abilities.
Knowledge of the real estate market and property documentation is a plus.
Ability to work under pressure and meet deadlines.
What We Offer:
Competitive salary
and benefits.
Opportunities for career growth
within a leading real estate developer.
A
collaborative
and
dynamic work environment
.
Training and development
opportunities to enhance
your skills
and knowledge.
Application Requirement:
Please send your updated CV along with a short 2–3-minute video introducing yourself and explaining why we should hire you for this role. This will help us better understand your personality, motivation, and
communication skills
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Title: Customer Care & Sales Administration
Company: Thelincolngroups
Location: Dubai, UAE
Category: Sales (Sales Administrator, Customer Success Mgr./ CSM, Client Relationship Manager, Business Development)
