Overview
Customer Care Representative Jobs in Dubai, Dubai, United Arab Emirates at Boston Scientific
Title: Customer Care Representative
Company: Boston Scientific
Location: Dubai, Dubai, United Arab Emirates
Hiring Manager: Charitri Wijayadasa
Recruiter: Ines Somorai
Customer Care Representative – 6 Months Contract
At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.
About The Role
Being a part of a fast growing international team that serves the need of global distributors regarding order fulfillment, invoicing and shipping of products. Manage order handling, product allocation, shipments creation, providing proper update and exceptional customer experience.
Your Responsibilities Include
Manage Order-to-Cash for assigned global distributors; Process orders and organize shipments including requesting export documentation to deliver required products in time
Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.
Build strong relationships with customers and internal partners, like the commercial, operations, planning and finance team. Support regional sales force and Business Unit Managers.
Act as spider in the web, taking necessary action in close collaboration with different departments globally in order to secure smooth order processing and provide excellent customer service.
Contribute to continuously improving the service to customers and driving customer satisfaction.
Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
Communicate effectively with external customers and internal stakeholders to keep them informed of status of the process and orders.
Maintain a correct and updated administration.
Act as a team member in support of department objectives.
Process Product complaints and Service Incidents.
Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable.
Must Have
What we are looking for:
Education level: Bachelor (MBO+/HBO)
Customer Centric mindset
Good interpersonal and communication skills.
Multiyear experience in the area of Customer Service and Order-to-Cash process
Experience with SAP and Excel
Nice To Have
Experience in handling Letter of Credit requirements
Experience in export services and logistics
Experience with Salesforce.com/Service Cloud
Experience in MedTech industry
Requisition ID:
603376
