Overview
Customer Care Officer – Tagalog & Hindi Speaker (Pharmacist) Jobs in Dubai at TPA
– Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.
– Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where o
– Provide high quality customer service by handling customer service requests as defined in the Call Center Operation Manual efficiently and accurately with relevant necessary documentation.
– Provide first level support for all technical and functional queries related website and mobile application
– Migrate customers to Alternative Distribution Channels including website and mobile application.
– Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.
– Continuously learn to keep up-to-date with changes and developments to services and procedures.
– Handle light back office work related to follow-up and customer complaints.
– Maintain confidentiality of the company’s customers and data.
– Adheres to the assigned shift schedule and avoid any late attendance
– Keep abreast with the latest changes to any of the company’s procedures and new policies.
– Handle sudden rush of calls, stressful periods, and call volume pressure
– The incumbent will need to solve customer problems, handle irate customers.
– The incumbent will be dealing with customers from different languages, accents and cultures.
– Able to accurately assess eligibility within the UAE (HAAD and DHA) guidelines as well as policy boundaries.
Preferably with nursing/pharmacy experience.
Job Types: Full-time, Permanent
Pay: AED5,000.00 – AED6,000.00 per month
Ability to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:
Pharmacy: 2 years (Preferred)
Language:
Arabic (Preferred)
Title: Customer Care Officer – Tagalog & Hindi Speaker (Pharmacist)
Company: TPA
Location: Dubai
