Overview
Customer Care Manager Jobs in Greater Istanbul at Kärcher Türkiye
Title: Customer Care Manager
Company: Kärcher Türkiye
Location: Greater Istanbul
Department: Supply Chain
Title: Customer Care Manager
Direct Report: Supply Chain Director
Level: Manager
This is how you WOW:
Effectively manage customer complaints, requests, and feedback.
Develop new systems and tools to enhance the efficiency of customer service processes.
Monitor and report on the performance of the customer service department.
Optimize customer service processes in alignment with the company’s overall objectives.
Ensure continuous improvement in customer service and Order & Delivery processes.
Work in close collaboration with other departments (Sales, Technical Support, Logistics, etc.) to
improve the customer experience.
Ensure operational efficiency by effectively utilizing resources.
Follow best practices related to customer service and Order & Delivery and educate the team on them.
To manage customer complaints in a timely and accurate way and propose solutions,
To monitor and report on the performance of the CS (Customer Service) and S&D (Sales & Distribution team,
To maintain coordination within the team by conducting regular meetings to share process updates,
To properly receive customer requests and provide timely answers,
To develop and apply customer service policies aligned with the company’s general goals,
To establish an environment of open and effective communication among the CS and S&D team,
To assess the training needs of the team and implement training initiatives that enhance their
personal development,
To ensure orders are correctly received, processed, and made ready for shipping,
To ensure that delivery processes are completed on time and without errors to customer addresses,
To represent the company at international organizations like training and meetings.
It would be WOW if you would bring this in:
Having a bachelor’s degree, preferably having a master’s degree in related areas,
At least 10 years of experience in customer service management or a related field.
Strong communication skills and problem-solving abilities.
Leadership and team management skills.
Knowledge and experience in customer satisfaction strategies.
Proficient written and verbal English skills.
Knowledge of customer service software, SAP, and CRM systems
Our Kärcher WOW Package:
Health & Life Insurance,
Company Car,
Meal Allowance (Ticket & Canteen Services),
Staff Discount on products,
So: Wanna WOW with us?
Simply upload your resume online and leave your contact information. We look forward to getting to know you!
