Overview
Customer Care Executive Jobs in Dubai, Dubai, United Arab Emirates at Trustbend Packers & Movers
Title: Customer Care Executive
Company: Trustbend Packers & Movers
Location: Dubai, Dubai, United Arab Emirates
Full Time
Dubai
Posted 4 hours ago
Trustbend Packers & Movers is looking for a proactive and customer-focused
Customer Care Executive
to join our dynamic team in
Dubai
. This role is crucial in ensuring a smooth and pleasant experience for our clients, from initial inquiry to post-move support.
Key Responsibilities
Handle customer inquiries via phone, email, and in-person with professionalism and courtesy.
Provide accurate information about moving services, pricing, and timelines.
Coordinate with the operations team to schedule pickups and deliveries.
Resolve customer complaints or concerns efficiently and escalate when necessary.
Maintain detailed records of interactions, transactions, and feedback.
Follow up with clients to ensure satisfaction and gather service feedback.
Support the sales and logistics team with client communication and updates.
Maintain a positive and helpful attitude to promote client trust and satisfaction.
Requirements
Bachelor’s degree or diploma in Business Administration or related field (preferred).
Previous experience in customer service, preferably in logistics or moving services.
Strong verbal and written communication skills.
Excellent problem-solving and interpersonal abilities.
Proficient in MS Office and customer service software.
Ability to multitask, stay organized, and work under pressure.
Fluency in English; knowledge of Arabic or other languages is an advantage.
At
Trustbend Packers & Movers
in
Dubai
, we pride ourselves on delivering a hassle-free moving experience. If you are passionate about helping people, solving problems, and ensuring customer satisfaction, we’d love to hear from you.
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