Overview
Customer Care Executive Jobs in Dubai, UAE at Al Haktur IT Solutions
We are seeking a dedicated and enthusiastic
Customer Care
Executive to
join our team
at Al Haktur IT Solutions in Dubai. As a
Customer Care
Executive, you will be the primary point of contact for our valued customers, ensuring a positive and satisfying experience with our products and services.
Responsibilities:
Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their needs.
Handle incoming customer calls, emails, and inquiries in a professional and timely manner.
Build and maintain strong customer relationships to foster loyalty and satisfaction.
Collaborate with other departments to ensure effective and efficient resolution of customer concerns.
Keep accurate records of customer interactions and transactions in the company’s database.
Provide product information and assistance to customers, guiding them through troubleshooting processes when necessary.
Assist in processing customer orders, returns, and exchanges.
Stay informed about company products, services, and policies to effectively address customer queries.
Work collaboratively with the team to achieve
customer satisfaction
goals and objectives.
Continuously seek opportunities for improvement in customer service processes and contribute to enhancing the overall customer experience.
Requirements:
Excellent
communication
and interpersonal skills.
Previous experience in customer service or a related field is preferred.
Strong
problem-solving
abilities and the ability to handle
challenging
situations with
professionalism
.
Proficient in using customer service software and databases.
Ability to work in a
fast-paced environment
and multitask effectively.
Fluent in English; additional language proficiency is a plus.
Flexibility
to work occasional evenings or weekends based on business needs.
If you are a
customer-focused
individual with excellent
communication skills
and a passion for delivering outstanding service, we invite you to apply for the
Customer Care
Executive position at Al Haktur IT Solutions in Dubai.
Join our dynamic team
and be a key player in ensuring our customers have a positive and satisfying experience with our company.
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Title: Customer Care Executive
Company: Al Haktur IT Solutions
Location: Dubai, UAE
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM)
