Overview
Customer Care Agent Dubai Jobs in Dubai, UAE at YasReem technologies
Customer Care Agent — Dubai, UAE
About the role
We are looking for a Customer Care Agent to join our support team in Dubai. You will be the first point of contact for our customers — answering questions, resolving complaints, and making sure every interaction ends with the customer feeling heard and helped. This role suits someone who genuinely enjoys working with people, stays calm under pressure, and takes ownership of problems until they are fully resolved.
What you will do
Handle inbound customer queries via phone, email, and chat in a timely, professional manner
Resolve complaints end-to-end: investigate the issue, communicate clearly, and follow up until it is closed
De-escalate difficult conversations with empathy and patience
Accurately log interactions and resolutions in the CRM
Escalate complex cases to the right team with full context, and keep the customer informed
Spot recurring issues and flag them so the root cause gets fixed
Meet response-time and customer-satisfaction targets
What we are looking for
1–3 years of customer-facing experience (call center, retail, hospitality, or support)
Fluent English; Arabic, Hindi/Urdu, or Tagalog is a strong plus
Clear, warm communication — spoken and written
Ability to juggle several urgent requests at once without dropping the ball
A problem-solver’s mindset: you own the issue, not just the ticket
Comfortable with CRM tools and basic office software
Based in Dubai or willing to relocate; flexibility to work shifts including some weekends
What we offer
Competitive salary in line with Dubai market rates
Training and a clear growth path toward senior support and team-lead roles
A supportive, multicultural team environment
How to apply
Our first step is a short recorded video interview — three questions, about 10 minutes of your time, done whenever convenient for you. No scheduling, no waiting: record your answers on your phone or laptop, and our team personally reviews every submission.
Title: Customer Care Agent Dubai
Company: YasReem technologies
Location: Dubai, UAE
