Overview
Customer Care Agent Jobs in الرياض at Boo Boo Laand
The Customer Care Agent is the first point of contact for guests making event-related inquiries at Boo Boo Laand. This role ensures prompt, professional, and friendly communication with guests through phone, WhatsApp, email, and online channels. By delivering excellent customer service and accurate information, the Customer Care Agent supports the Events Associate and Events Team in converting inquiries into confirmed bookings and maintaining Boo Boo Laand’s high service standards.
Reporting to Duty Manager/ Venue Manager
Duties and Responsibilities (including but not limited to):
Guest Communication
- Answer all inbound calls within 3 rings during customer care hours.
- Respond to WhatsApp inquiries within one hour during customer care hours.
- Provide accurate information on Boo Boo Laand’s events, birthday packages, camps, and school trips.
- Use professional and friendly language in all communication, aligned with Boo Boo Laand standards.
- Assist with bookings made via phone, guiding guests through the process and upselling additional products where suitable.
Email & Online Presence
- Monitor and manage the [email protected] email account.
- Forward inquiries to the correct team members promptly and escalate guest feedback/complaints directly to the Venue Manager.
- Review online reviews daily and respond professionally using approved templates and company standards.
Event Support
- Log initial guest inquiries into the customer database and ensure smooth handover to the Events Associate or Events Coordinator.
- Assist with follow-up communications to guests after events, ensuring a positive customer experience and encouraging repeat business.
- Support the Events Team with any assigned administrative or communication-related tasks.
Other Responsibilities
- Maintain accurate records of calls, WhatsApp messages, emails, and follow-ups.
- Report recurring guest queries, feedback, or service issues to the Events Associate for continuous improvement.
- Participate actively in training sessions to enhance customer service and product knowledge.
- Perform any other tasks reasonably assigned by the Events Associate.
Skills
Excellent written and oral communication skills
Customer focus
Leadership and Problem-solving
Energy and Stress management
Adaptability / Flexibility
Proficiency in MSWord, Excel, PowerPoint, etc
Work Schedule
- 6 days work week & 9 hours shifting schedule, including lunch break.
Work Location: In person
Title: Customer Care Agent
Company: Boo Boo Laand
Location: الرياض
