Overview
Customer and Sales Officer Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Confidential
Title: Customer and Sales Officer
Company: Confidential
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Role Description
The Customer and Sales Officer is a full-time, on-site role based in Abu Dhabi , responsible for delivering exceptional service to individual and corporate clients at HBS Privé Vaults’ branches. This role includes welcoming and assisting clients, explaining vault services and safe deposit box options, guiding customers through account setup and access procedures, and ensuring a seamless in-person experience that reflects the company’s security and confidentiality standards. The officer will manage sales inquiries, support lead generation activities, follow up on prospects, and contribute to channel sales initiatives in coordination with partners and referral networks. Daily tasks involve maintaining accurate client records, preparing service agreements, handling payments and renewals, and collaborating with operations and security teams to uphold compliance and safety protocols. The role also requires proactive communication with clients regarding appointments, service updates, and feedback to support long-term relationships and revenue growth.
Qualifications
- Strong customer-facing abilities with proven skills in Customer Service and Communication.
- Experience in Lead Generation and basic Sales Operations, including handling inquiries, follow-ups, and pipeline tracking.
- Exposure to Channel Sales, partner management, or referral-based sales models.
- Excellent interpersonal skills, professional demeanor, and the ability to handle sensitive client information with discretion.
- Prior experience in financial services, luxury retail, hospitality, or secure storage environments is an advantage.
- Fluency in English; additional languages are beneficial.
- Comfort with basic digital tools and CRM systems, and strong attention to detail in documentation and compliance.
- Ability to work on-site in Abu Dhabi , including during extended operating hours, and collaborate effectively in a diverse team.