Overview
Credit & Collections Specialist Jobs in Doha, Qatar at Vodafone
This role is for a Credit & Collections Specialist who will be responsible for credit & collections of outstanding receivables. This job is target-driven, so the person should be comfortable & flexible with targets allocated. This role must ensure credit risk & debts are aligned to the DB levels and work with a holistic standpoint for consumer business in the Vodafone way through all the channels and touch points of customers.
Description for Internal Candidates
Key Accountabilities and Decision Ownership
Risk Identification and Mitigation:
Assess telecom-related risks in postpaid customers, recommend proactive corrective actions, and ensure compliance with company credit policies to prevent revenue leakage.
Ensure First bill default & Survivability rate of postpaid acquisitions remains at threshold levels.
Engage with stakeholders in product & business-level changes to identify credit risks and mitigate them through appropriate decisions and actions.
Generate routine and ad hoc Excel reports and analysis related to performance across various recovery buckets (e.g., 0-90 days and 90+ days) using multiple parameters.
Proactively monitor debt leakages & minimize bad debts leakages with various analytics.
Continuous Improvement and Governance:
Monitor and update credit policy and processes to enhance credit control throughcontinuous improvementandinnovative, out-of-the-box thinking.
Conduct ongoing analysis and evaluation of the debt portfolio, recommending and implementing initiatives to increase cash flow and reduce debt flow to 90+.
Manage trouble tickets and complaints related to credit and collections within agreed SLAs.
Strategically send notifications to delinquent subscribers while ensuring zero impact on the contact centre.
Collaborate across business functions to enhance organizational cash flow.
Regularly update the credit policy to incorporate necessary changes for mitigating credit risk.
Education
& Professional Certification:
Bachelor’s or equivalent degree.
Credit Risk Management (Preferred).
Strong Microsoft Excel and PowerPoint skills.
Interpersonal & critical reasoning skills.
Good administrative skills.
Knowledge &
Experience:
Minimum 08 years of experience working in a telecom credit & collections function.
Understanding of consumer behaviour in the market from a credit risk perspective.
Persistence & result-driven professional.
Ability to work accurately and independently.
Excellentanalytical skillsand eye for detail.
Strong understanding of billing & collections processes.
Experience in CRM and BSS tools.
Advanced knowledge of Power BI data analysis and visualization.
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Title: Credit & Collections Specialist
Company: Vodafone
Location: Doha, Qatar
Category: Finance & Banking, Business
