Overview
Corporate Policy Senior Specialist Jobs in Riyadh, Saudi Arabia at هيئة الزكاة والضريبة والجمارك
Purpose of Job
Jobholders at this level are capable of operating with minimal supervision. They work within guidelines and procedures in order to prepare more complex, specialized or ad-hoc reports in their related field. They contribute to the completion of milestones or operational targets within the assigned functional area. They undertake operational activities including development/update of corporate policies, provision of training to ZATCA employees, and tracking adherence of developed policies with set SLAs and KPIs.
Job Responsibilities
Corporate Policy Planning
Gather current ZATCA policies and SLAs from internal functions and perform internal assessment
Review and benchmark corporate policies, international standards, and best practices against current ZATCA policies
Develop and/or improve ZATCA corporate policies’ framework in compliance with ZATCA’s vision
Develop guidelines and templates for the development of corporate policies and communicate to related stakeholders
Formulate and negotiate quality internal and external SLAs and KPIs for all identified policies with internal and external parties
Corporate Policy Enablement
Coordinate with IT & Digitization function for the development of BPM tool for policies’ monitoring purposes
Develop awareness material, standards, and guidelines to build internal capabilities in corporate policy
Provide training on policies, in coordination with Human Capital function, to ensure proper understanding and to strengthen the capabilities of employees, teams, and functions
Organization and Operations
Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
Escalate complex problems to the relevant person to ensure cases/issues are closed properly
Perform other duties as requested
People Management
Train junior staff on the different job activities to ensure transfer of know-how, when applicable
Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/junior staff
Support junior staff or direct reports in order to execute their duties according to set policies and processes
Job Details
Communication and Contacts
Education
Bachelor’s degree in Business Administration, or equivalent is required
Experience
A minimum of 2 years of relevant experience
Competencies
Policy Making – Proficient
Communication – Developing
Professionalism – Developing
Results Oriented – Developing
Strategic and Business Planning – Proficient
Customer Focus – Developing
Quality Management – Developing
Data Analytics – Developing
Change Management – Developing
Business Excellence – Developing
Change Enabler – Developing
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Title: Corporate Policy Senior Specialist
Company: هيئة الزكاة والضريبة والجمارك
Location: Riyadh, Saudi Arabia
Category: Business (Business Administration, Business Development, Business Management), Management (Business Administration, Business Development, Business Management)
