Overview
Coordinator – Soft Services Jobs in Dubai, United Arab Emirates at Transguard Group
Title: Coordinator – Soft Services
Company: Transguard Group
Location: Dubai, United Arab Emirates
Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 70,000 employees!
We are currently recruiting for a Coordinator – Specialist Services (Grade 5) to join our Total Facilities Management team in our HQ, located in DAFZA, Dubai Airport Free Zone.
Scope:
To Assist the Operations Manager / Account Manager in delivering contractual FM provisions related to Soft Services. To ensure time bound and quality service is offered to customers in line with the contractual requirement. Managing a diverse cleaning team on multiple sites as well as record keeping & Admin activities. This role plays critical role in ensuring the smooth and efficient operation of cleaning service, maintaining high standard of cleanliness and hygiene, and delivering exceptional customer satisfaction.
Responsibilities:
Financial
- Ensure daily deployments to be maintained as per the contractual.
- Ensure invoices information’s and client approvals to share to within the stipulated time frame.
- Ensure contractual KPIs are maintained as per scope.
- To provide efficient and effective coordination for running smooth IFS operations.
Customer
- Responsible for the coordination with all internal stake holders for new contract mobilization.
- Maintain healthy and effective business communication with Internal department and client.
- Timely actions on client escalations and other operational needs.
- Identify and addressing any operational challenges or issues that arise, implementing solutions to improve the efficiency.
- Resource management and ensuring smooth operations at all sites.
- Ensure to carried out regular cleaning audits to all contracts.
Process
- Ensure the work schedules to be created in line with contractual scope for a seamless delivery.
- Report any service variations to the contract to the operations Manager.
- Effective utilization of CAFM systems on required contract.
- Maintaining all records relating to Disciplinary Action, incident reports and Annual leave are collated and referenced.
Innovation
- Identify and implement technology solutions.
- Improve cleaning effectiveness by developing new cleaning methods.
- Creating customized cleaning solutions.
Selection Criteria:
- 2- 3 years’ experience in a similar capacity.
- BICS certification or equivalent certification.
- Good English written and communication skills.
- Valid UAE driving license.
- Extensive knowledge in computer/ reporting systems.
- Good knowledge on cleaning operations including machine, chemicals, and other process.