Overview
Conversational AI Operations Lead Jobs in Abu Dhabi, UAE/Dubai at Etihad Airways
Etihad Airways is seeking a highly analytical, hands-on professional to safeguard the daily operational health, accuracy, and performance of our conversational AI bots across Chat, IVR and social channels. You will review daily passenger conversations to reduce hallucinations and ensure reliable self-service.
In this role you will monitor AI responses, adjust guardrails and knowledge bases, optimize intents, and fine-tune the NLU model to maximize bot resolution rates and factual accuracy.
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Title: Conversational AI Operations Lead
Company: Etihad Airways
Location: Abu Dhabi, UAE/Dubai
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