Overview
Content Creator, Online Course & Podcast Specialist Jobs in Dubai at Illuminations Well-Being Center, Dubai
About Us:
Illuminations, is Dubai’s 1st, Largest & Premiere centre for holistic healing, mental wellbeing & personal & spiritual growth, and is considered the pioneer of the well-being industry in the UAE with a client base of over 18,000 people since 2006. Learn More via www.illuminations.ae
Illuminations has made a huge contribution towards the wellbeing of individuals, educational institutes and corporate organizations in Dubai, by popularizing the concept of daily meditation classes, promoting world-renowned healers and authors, curating unique wellness travel programs and offering top quality holistic healing education through our renowned training academy.
Job Summary:
The role focuses on sales, client engagement, and customer service, with key responsibilities including handling inbound and outbound calls professionally, following up with clients via various communication channels, and introducing new clients to Illuminations Wellbeing Center’s services. It involves maintaining accurate client records, managing therapist availability, and addressing inquiries related to digital bookings and AI-driven chat interactions. Additionally, the role includes crafting engaging communication materials, collaborating with the marketing and events teams on promotions, and sending daily reports on client interactions and sales conversions. A key aspect is ensuring excellent customer experience, responding promptly, and optimizing conversion rates..
Key Responsibilities:
Sales & Client Engagement:
Handle inbound and outbound calls professionally, ensuring excellent client service.
Follow up with clients via calls, WhatsApp, and emails to confirm appointments and upsell relevant wellness services.
Proactively introduce new clients to Illuminations Wellbeing Center and recommend suitable wellness programs based on their needs.
Maintain and update client information in the CRM, ensuring accurate records.
Assist in rescheduling and managing therapist availability while optimizing schedules for maximum bookings.
Address inquiries related to SEO, digital bookings, and AI-driven chat interactions.
Marketing & Communication:
Craft engaging WhatsApp messages, email campaigns, and marketing follow-ups for client communication.
Collaborate with the marketing team to design WhatsApp banners, flyers, and promotional content for services and events.
Work with the events team to manage inquiries related to private sessions, workshops, and wellness retreats.
Send out daily reports on client interactions, sales conversions, and engagement trends.
Sales & Client Engagement:
Handle inbound and outbound calls professionally, ensuring excellent client service.
Follow up with clients via calls, WhatsApp, and emails to confirm appointments and upsell relevant wellness services.
Proactively introduce new clients to Illuminations Wellbeing Center and recommend suitable wellness programs based on their needs.
Maintain and update client information in the CRM, ensuring accurate records.
Assist in rescheduling and managing therapist availability while optimizing schedules for maximum bookings.
Address inquiries related to SEO, digital bookings, and AI-driven chat interactions.
Marketing & Communication:
Craft engaging WhatsApp messages, email campaigns, and marketing follow-ups for client communication.
Collaborate with the marketing team to design WhatsApp banners, flyers, and promotional content for services and events.
Work with the events team to manage inquiries related to private sessions, workshops, and wellness retreats.
Send out daily reports on client interactions, sales conversions, and engagement trends.
Customer Experience & Service Excellence:
Ensure prompt responses across multiple communication channels (WhatsApp, Live Chat, WATI, Email).
Proactively engage with existing and potential clients, providing tailored wellness solutions.
Track and improve conversion rates from inquiries to confirmed bookings.
Coordinate with therapists, reception, and marketing teams to ensure a seamless client journey.
Preferred Qualifications:
Proven experience in sales and client engagement, ideally within the wellness, hospitality, or service industry.
Strong communication skills, both verbal and written, with the ability to engage clients across multiple platforms (WhatsApp, email, phone, etc.).
Familiarity with CRM systems and the ability to maintain accurate client records.
Experience in upselling and recommending services based on client needs.
Knowledge of SEO, digital bookings, and AI-driven chat interactions.
Ability to work collaboratively with cross-functional teams (marketing, events, therapists) to optimize client experience.
Strong organizational and time-management skills, with the ability to manage multiple tasks and schedules efficiently.
Proficiency in crafting engaging marketing materials, such as email campaigns, WhatsApp messages, and promotional content.
Experience working in a fast-paced environment with a focus on client satisfaction and service excellence.
A proactive, results-driven attitude with the ability to track and improve sales conversion rates.
Previous experience in wellness or health-related fields is a plus.
Preferred candidate: Female
Salary Package: AED 3,000 – AED4,000
Job Type: Full-time
Pay: AED3,000.00 – AED4,000.00 per month
Application Deadline: 18/03/2025
Expected Start Date: 26/03/2025
Title: Content Creator, Online Course & Podcast Specialist
Company: Illuminations Well-Being Center, Dubai
Location: Dubai
