Overview
Contact Center Agent, Service Delivery Jobs in Kuwait at Gulf Bank
Title: Contact Center Agent, Service Delivery
Company: Gulf Bank
Location: Kuwait
Accountabilities
JOB DESCRIPTION
Customer Service:
> Respond to all customer enquiries in a polite and professional manner.
> Meet customer service standards and objectives
Cross Selling:
> Proactively inform callers regarding products and services available from GB
> Maximize cross-selling opportunities.
Outbound Calls:
> Attain outbound sales targets as assigned
> Ensuring new and repeat customer business
Operating Procedures:
> Implement and operate customer service procedures
> Record call outcomes on system etc as required
Generic Accountabilities
Corporate governance & Compliance:
Work Fully Within
risk policies and procedures
all compliance regulations
