Overview
Contact Center Agent Jobs in Riyadh, Riyadh, Saudi Arabia at MBC GROUP
Title: Contact Center Agent
Company: MBC GROUP
Location: Riyadh, Riyadh, Saudi Arabia
Responsibilities
Handle inbound and outbound calls, providing exceptional customer service.
Respond to customer inquiries via email and social media in a timely and professional manner.
Resolve customer issues and escalate cases when necessary to ensure satisfaction.
Maintain accurate records of customer interactions in the company’s CRM system.
Collaborate with team members and other departments to improve customer support processes.
Stay updated on company products, services, and policies to provide accurate information to customers.
Requirements
Strong English & Arabic language proficiency.
Excellent communication skills, both written and verbal.
Proficiency in using contact center software and CRM tools.
Strong problem-solving skills and attention to detail.
Ability to handle high-stress situations and manage multiple tasks simultaneously.
Flexibility to work in a 24/7 shift environment.
Minimum 1 year of past experience in customer service or technical support.
Past experience with a Media Company.
Past experience with Zendesk.
Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 5-7 days, please assume that at this stage your application has been unsuccessful.
